Reference

How betbaji Handles Your Personal Information

This page sets out what data betbaji collects when you use our platform, how we store it, and what rights you have over it.

Data Collection PolicyCookie UsageAccount SecurityRetention & DeletionContact & Requests
betbaji How betbaji Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this policy, want to access your data, or need to report a concern, our support team handles privacy requests directly. You can reach us through live chat on the betbaji platform, by email, or through our help centre — response times vary but we aim to acknowledge privacy requests within a few business days.

Team online

Live Chat

Open the chat widget inside your betbaji account to raise a privacy or data request directly with our support team.

Email Support

Send your data access or deletion request by email. Include your registered contact detail so we can verify your account before acting.

Help Centre

Our help centre has step-by-step guidance on submitting a data request, updating your account details, or closing your account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

betbaji applies standard security measures to protect the personal data we hold. Connections to our platform use SSL encryption, and account access requires authentication at login. We review data retention regularly and remove records that are no longer needed. If you believe your data has been handled incorrectly, you have the right to contact us and request a review.

Encryption in Transit

All data exchanged between your device and betbaji — including bKash, Nagad, and Rocket payment details — travels over SSL-encrypted connections.

Account Authentication

Your account is protected by login authentication. We recommend keeping your credentials private and not sharing access with others.

Retention and Deletion

We keep your data only as long as your account is active or as regulations require. You can request deletion of your account data by contacting support.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or email and we will respond promptly.

Privacy Policy — Frequently Asked Questions

These questions cover what Bangladesh users most commonly ask about how betbaji handles personal data, cookies, and account information.

We collect your name, contact details, and payment method information — such as your bKash or Nagad number — along with device and session data generated when you use the platform.

We share data only with payment processors like bKash, Nagad, and Rocket, and only the information they need to complete your transaction. We do not sell your data.

We retain your data while your account is active and for a period after closure as required by applicable regulations. You can request deletion once your account is closed.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide your data within a reasonable timeframe.

Yes, we use cookies to maintain your session and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Payment data is transmitted over SSL-encrypted connections. Only the information your payment provider needs to process the transaction is shared with them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.